Technical Support Consultant | Live Broadcast Production | Small Friendly Team | Global Clients | Agile | Hybrid/Brno

Comprimato is a renowned provider in the media technology industry, specializing in live video encoding and media processing software. Our products empower top global broadcast productions to meet their on-premises and cloud production needs. We simplify the complexity of live video workflows into user-friendly interfaces. Trusted by industry leaders, our technology ensures high quality and performance across various platforms.

How we work

We are small, but we do big things: we can boast of unique technology and business successes, and at the same time, we are still a pleasantly intimate company (there are twenty of us). In terms of organization, we are lean and flexible, without layers of impermeable management. Everyone is a full-fledged part of the team, and each development team member is responsible for the complete development cycle from design to final commit or deployment. We organize development in weekly sprints and define priorities using quarterly OKRs. 

We are looking for a Technical Support Consultant.

This role is vital to us, as it is one of the first points of contact with a (potential) customer and, together with the salesperson, is the face and voice of our company. Since our customers are mostly IT specialists, our technical consultant must be a real expert on Comprimato products to earn their trust. We are looking for someone with a rare combination of specialized thinking and excellent communication skills, who is not afraid to speak directly to the customer (in addition to that in English). 

The ideal candidate should be capable of troubleshooting customer issues under pressure, conducting deep-dive investigations, testing critical software fixes, documenting performance data, managing their workload independently, and meeting strict deadlines. 

 What does a Technical Support Consultant do?

• demonstrates to the customer how our products work, what their technical parameters are, and how they can be deployed in their system
• assist customers with in-depth technical investigations, live troubleshooting during production scenarios, investigation of customer support tickets and captures, reporting and reproducing issues
• collaboration with R&D by testing new features, fixes and gathering performance data, acting as a liaison between R&D and customers
• communicates with customers either by email, by phone, via teleconference, or in person at world trade fairs, such as NAB in Las Vegas or IBC in Amsterdam, etc.
• prepares the technical procedure for deploying products to the customer, in the implementation phase, and after it
• works independently or collaboratively as needed, with the ability to self-prioritize workload and align it with customer and business objectives
• defines customer needs and actively participates in setting priorities for the entire company

Skills we are looking for

• general overview and interest in information technology
• experience and a good understanding of Linux and networking
• experience with command line and scripting (Bash, CLI, Python, etc.)
• experience deploying/managing software in cloud environments (AWS, Oracle, Google, etc.)
• experience with incident management systems (e.g., Zendesk, CRM, etc.)
• the ability to communicate with customers at a partner level, to be helpful, and to find solutions
• excellent English (at least level B2)
• knowledge of video & streaming technology is a bonus
• possibility to work onsite in our office in Brno

What we offer

• meaningful work in a small international company with a start-up spirit
• the agile methodology that minimizes meetings and unnecessary work
• space and confidence to realize your ideas and thus have an impact on the functioning of the entire company
• participation in world fairs in media entertainment – NAB in Las Vegas, IBC in Amsterdam, and others
• working hours adjusted according to your biorhythms and needs but regarding maintaining team communication (e.g., regular meetings)
• direct contact with the founders of the company
• we have a modern office right on the university grounds (FI MUNI) near the city center
• bonuses according to company results and a referral bonus for recommending a new employee
• 25 days of vacation
• native speaker teaching English lessons

Read more about the Live Transcoder product or listen to an interview with our CEO Jirka about what we do and how we work. If you’re interested, let us know – a LinkedIn profile is enough. We’d love to meet you and see if we can find common ground. Connect with us via the button below, through LinkedIn, or write to us at career@comprimato.com.