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Senior Technical Consultant

What do Walt Disney, Netflix, IMAX, and the most prominent sports broadcaster ESPN have in common? They use our streaming software. And you can participate in it.

Comprimato is a successful Brno start-up that develops software infrastructure for video streaming. We can simplify a complex live video streaming solution to just a few API calls. We are also the authors of the first and fastest GPU-accelerated implementation of the JPEG2000 codec. It is thanks to the speed and professional quality that well-known customers use our software all over the world.

How we work

We are small, but we do big things: we can boast of unique technology and business successes, and at the same time, we are still a pleasantly intimate company. Currently, there are twenty of us. In terms of organization, we are lean and flexible, without layers of impermeable management. Everyone is a full-fledged part of the team, and each development team member is responsible for the complete development cycle from design to final commit or deployment. We organize development in weekly sprints and define priorities using quarterly OKRs. We review each other’s code, and continuous integration and QA run smoothly and automatically.

We are looking for a Senior Technical Consultant, who has experience in well-functioning support of SW products from an international company, can use their know-how and combine it with what works for us – activity, finding solutions instead of problems, connecting freedom and responsibility, and respect for others. If this suits you, read on.

What does a Senior Technical Consultant do?

  • explains to the customer how our products work, what their technical parameters are, and how they can be deployed in their system
  • communicates with customers either by email, by phone, via teleconference, or in person at world trade fairs, such as NAB in Las Vegas or IBC in Amsterdam, etc.
  • prepares the technical procedure for deploying products to the customer, in the implementation phase and after it
  • they are the contact person for the customer to accompany them throughout the process and help them solve any problems that arise. Either by themselves or in cooperation with our developers
  • answers customers’ technical questions, inform them about solutions to reported errors or new versions of SW, collects suggestions for improvement from them, and sends them to marketing and product management for further processing
  • defines customer needs and actively participates in setting priorities for the entire company

What we need from a Senior Technical Consultant

This role is vital to us, as it is one of the first points of contact with a (potential) customer and, together with the salesperson, is the face and voice of our company. Since our customers are mostly IT specialists, our technical consultant must be a real expert on Comprimato products to earn their trust. We are looking for someone with a rare combination of specialized thinking and excellent communication skills, who is not afraid to speak directly to the customer (in addition to that in English), and who enjoys watching the actual use of the developed product with the customer. In addition, they can come up with ideas on how to streamline and automate processes as much as possible without compromising the quality of customer service.

We will also appreciate the following:

  • general overview and interest in information technology
  • experience with the functioning of IT support of a software product, which he wants and can use with us
  • knowledge of an incident management system (e.g., Zendesk)
  • knowledge of Linux
  • experience with command line and scripting (Bash, CLI, Python, etc.)
  • the ability to communicate with customers at a partner level, to be helpful, and able to find solutions
  • excellent English (at least level B2)
  • possibility to work onsite in our office in Brno

What we offer

  • meaningful work in a small international company with a start-up spirit
  • the agile methodology that minimizes meetings and unnecessary work
  • space and confidence to realize your ideas and thus have an impact on the functioning of the entire company
  • participation in world fairs in media entertainment – NAB in Las Vegas, IBC in Amsterdam, and others
  • working hours adjusted according to your biorhythms and needs but regarding maintaining team communication (e.g., regular meetings),
  • direct contact with the founders of the company
  • we have a modern office right on the university grounds (FI MUNI) near the city center
  • bonuses according to company results and a referral bonus for recommending a new employee
  • 25 days of vacation
  • business phone
  • native speaker teaching English lessons

We would like you to

  • speak Czech or Slovak
  • use English daily
  • prefer working in an office to working from home or hybrid cooperation

Do you want to create the world of streaming with us? Get in touch with us through ourĀ LinkedIn profile or at career@comprimato.com.

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